When a business owner tells me their website is out of date, it is almost never because nobody wanted to update it. It is because every change meant a ticket, a quote, an hourly charge or a wait. Maintenance should remove those steps, not add them.
1. What maintenance should cover
A maintenance plan is the work that keeps your site accurate and working after launch. At a minimum it should include:
- Content changes: new text, prices, hours, staff, photos and announcements.
- Events and documents: agendas, minutes, flyers, menus and forms posted where people expect them.
- New pages when your services grow, built to match the rest of the site.
- Accessibility on every change. New photos get alt text, new links say where they go, new documents are checked. A site that passed on launch day can fail a month later if updates skip this step.
- Search basics on new pages: titles, descriptions, schema and the sitemap kept current.
- Fixes for broken links and anything that stops working.
2. How fast updates should happen
If an update takes a week, people stop asking for updates. At Web Chick, updates are done within 24 hours. You email the change and it goes live. No ticket system, no waiting in line behind bigger clients.
3. Why one invoice a year
Monthly plans and hourly billing make every request feel like a purchase decision. Web Chick bills one flat fee per year with unlimited updates included. There are no monthly charges and no hourly billing, so you can send a small fix without wondering what it will cost.
For a township, a nonprofit or a small business, one predictable line in the budget is easier to plan for and easier to approve.
4. Questions to ask before you sign
- Is there a limit on the number of updates or hours each month?
- How long does a typical update take to go live?
- Is accessibility checked on every update, or only at launch?
- Are new pages included, or quoted separately?
- Will I be billed monthly, hourly or once a year?
The short version
Maintenance should cover every change you need, done fast, with accessibility checked each time. Ask about limits, speed and billing before you sign. At Web Chick it is unlimited updates, done within 24 hours, on one yearly invoice.
