Ask most business owners how long website changes take and you will hear "it depends." It should not depend. A clear turnaround time is part of what you are paying for.
1. What slow updates cost you
- Wrong information: old hours, past events and outdated prices send people to the phone, or away.
- Missed notices: for a township or village, a meeting notice or agenda that is not posted on time is a real problem.
- Lost trust: a stale site tells visitors nobody is minding the store, and search engines notice fresh content too.
- Fewer updates: when changes are slow, people stop asking for them, and the site falls further behind.
2. A fair standard
Simple changes such as text, photos, events and documents should go live within a day. New pages take longer, but you should be told when to expect them. If your designer cannot give you a turnaround time, ask for one in writing.
3. How we keep it to 24 hours
At Web Chick, updates are finished within 24 hours. You email the change, and I make it. There is no ticket queue and no hourly meter running, because updates are unlimited on one yearly invoice. Hand-coded sites help too: there is no page builder to fight with and no plugin update that breaks the layout.
4. How to get faster updates from anyone
- Send the exact wording, in an email or Word file, rather than a photo of a printout.
- Name the page, or send its link.
- Attach photos and documents in their original files.
- Say if there is a deadline, such as a meeting date or a sale ending.
The short version
Simple website changes should go live within a day. Slow updates cost you accurate information, trust and missed notices. At Web Chick, updates are done within 24 hours, checked for accessibility, with unlimited updates on one yearly invoice.
