Accessibility work checked by a blind user.

Not reliably, and we say that as people who tried for years. Here is the test that settled it: tag a PDF properly, get a clean pass from Acrobat's built-in checker, then run the same file through axes4's PDF Accessibility Checker — the independent PDF/UA validator. It fails. A tagged PDF still breaks for many screen reader users depending on their software and version, and fillable PDF forms fail most often of all. The dependable fix is converting the document to accessible HTML, which every screen reader and every browser can read. Simple text PDFs convert at no charge alongside web work; fillable forms are $75 per form for 1–3 pages.

Tyler, a legally blind screen reader user, checks the work and gives the final OK. Once a site or form shows zero automated and zero hand-review issues, Tyler works through it the way a real visitor would. If he can't complete the task, it isn't finished — regardless of what the scan report says. New launches and every fillable form need his OK. He tests professionally at ADATester.com.

No. Overlay widgets don't fix the underlying code, they're widely rejected by actual screen reader users, and they have been named in ADA lawsuits rather than preventing them. Web Chick fixes accessibility in the markup itself. That's the only approach that holds up under DOJ Title II and Section 508 — and the only one a human tester will pass.

Every agenda, set of minutes, annual report and press release goes up as readable HTML text alongside the PDF, the same day it posts. Blind and low-vision residents get the same document as everyone else, at the same time — not after filing a request. For our government clients this is daily work, not a once-a-year remediation project.

In most cases, yes. Public posts, comments and direct messages from a government account are public records subject to state retention schedules, records requests and FRCP e-discovery. Deleting a post doesn't erase the obligation — it can make it worse. We set up capture and retention so the record exists before anyone asks for it.

Public entities serving 50,000 or more must meet WCAG 2.1 AA by April 26, 2027. Smaller entities — most Ohio cities, villages, townships and special districts — have until April 26, 2028. Both deadlines cover web content and the documents posted on it, which is the part most agencies have not budgeted for.

Yes, substantially — and this surprises people. The same clean headings, real text, described images and structured data that let a screen reader navigate your page are exactly what let AI Overviews, Perplexity and ChatGPT read and cite you. A PDF is nearly opaque to both. Accessibility and AI visibility are the same work, done once.

Fillable PDF forms are $75 per form (1–3 pages). Simple text PDFs convert at no charge alongside web work. Full site remediation is quoted after a free compliance report, because the honest answer depends entirely on how much is actually wrong — and we'd rather look first than guess. Every plan includes unlimited updates within 24 hours.